The Nuts and Bolts of Banking: Essential Tools for Frontline Compliance (Certified Teller) - Batesville
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Start |
End |
Location |
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Event Registration |
| 11 Mar 2010 |
6:00 PM |
9:00 PM |
Sherman House
35 S. Main Street
Batesville, IN 47006
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Registration has ended. |
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The Nuts and Bolts of Banking: Essential Tools for Frontline Compliance
Click here for a PDF registration brochure.
We Listened
We listened to customers, to supervisory staff, to presidents, to you. The resounding message we heard was that branch personnel, from teller to new account representatives, needed to enhance their knowledge of banking.
We Responded
We have developed a program that provides your staff the opportunity to take their knowledge to a new level, and to respond to the needs of customers issues in a professional and effective way.
With the overwhelming barrage of new technology, new regulations, new products, and new services, the understanding of fundamental banking knowledge has been diluted. Operational mistakes occur. Customers can’t get answers about issues. Employees don't grasp why they are doing what they are doing.
This program will provide in-depth knowledge to understand the processes at the level required to assist customers more effectively and eliminate costly errors. Employees at all experience levels will gain a greater understanding of the many facets of the nuts and bolts of banking to become the best they can be.
Practical exercises, hands-on demonstrations and role playing will be used to reinforce and apply their new knowledge in practical ways. Interpersonal communication skills critical to dealing with customers will be strengthened as part of the training process.
Workshop Topics
The Program Will Highlight:
Negotiability Issues
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What Makes a Check a Check
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What Makes a Check "Properly Payable"
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What Impact Does a Legend Have on a Check
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Negotiability Requirements
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Negotiability Considerations
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Fictitious Payees
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Ambiguous Payees
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Ratification Issues
Practical Impact of Check Imaging on Customer Behavior
Understanding Endorsements
Reg CC and UCC and How they Impact the Frontline
Death of the Maker of a Check
Identification Issues
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Understanding ID Requirements
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Methods of Identification
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Methods to Detect Fraudulent ID
Check Fraud Prevention—PICk the Fraud Out® Strategies
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Kiting
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Altered Checks
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Counterfeit Checks
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Forgeries
Who Should Attend
This informative session is for all front line staff, and management level personnel with responsibility for front line policies within their organization.
About Your Presenter
Jim Rechel is president of The Rechel Group, Inc., a risk-consulting firm headquartered in Cincinnati, Ohio. He is on the board of The Institute for Criminal Justice Education, Montgomery, Alabama and a member of numerous national organizations, and is a Certified Financial Security Officer. He is a past local board member of the International Association of Financial Crimes Investigators Association and the American Society of Industrial Security.
Prior to working for The Rechel Group, Inc, Jim was vice president for Fifth Third Bank headquartered in Cincinnati, where he held positions in various departments, including Retail and Lending, and Security Director and was an Special Agent with the FBI.
Fees
The following fees include the program, materials, and refreshments:
IBA Members Non-Members
1-4 Attendees $79.00 each $99.00 each
5-9 Attendees $74.00 each $94.00 each
10 or more Attendees $69.00 each $89.00 each
As of Jan. 1, 1994, only 50 percent of business food and beverage can be deducted. For tax purposes the cost of food and beverage for this program is $25.
Location
Sherman House
35 S. Main Street
Batesville, IN 47006
The Agenda
5:30 p.m. Registration
6:00 p.m. Program begins
9:00 p.m. Program adjourns
Confirmation/Cancellation
Everyone who registers online will receive an e-mail confirmation after the registration is submitted. Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. Within two days prior, 50% of the fee is assessed. Refunds are not provided for cancellations or absences which occur on the day of the program. Substitutions are welcome at any time.
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