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Branch Manager Series Session III - Developing a Winning Team
Click here for a PDF registration brochure.
Program Overview
While banks are constantly exploring other avenues for meeting the customers’ needs and delivering services, the Branch Network continues to remain the cornerstone of community banking. “People bank with people!”
IBA Branch Manager—Certification Series
Today’s Branch Manager is faced with a multitude of challenges and opportunities. This series will focus on the critical success elements of managing and leading a performance focused sales and service team. Each workshop is designed either as a series or as a stand-alone, packaged full of checklists, job aids, case studies, examples, and “real world” situations. This series provides a branch manager with current, proven solutions to managing a successful branch today.
Branch Manager Session III focuses on building the branch team. Managers learn proven ways to motivate and challenge their teams to exceptional performance. We build on Coaching Skills by assessing individual leadership and management styles as well as team building techniques.
Seminar Topics
The participants will learn about:
- Understanding Your Management and Leadership Style
- Defining the Performance Management Process for the Branch
- Setting “SMART” Goals
- Developing Performance Expectations
- Exploring the Top 10 Tips for Motivating Employees and Keeping Them Motivated
- Motivating Today’s Employees - Bridging the Generation Gap
- The three C’s to Developing Employees
- When and How to Coach, Counsel and Provide Constructive Discipline
- Using Effective Delegation to Build Your Team
- “Branch Best Practices”
Who Should Attend
This seminar is designed for Retail Managers, Branch Managers, Assistant Branch Managers, Branch Manager Candidates and anyone responsible for the direction and development of a retail branch. You can attend the series or each session will also be a stand alone program.
Meet Your Presenter
Dianne Barton, is the Founder and President of Performance Solutions, Inc. Her expertise in customer service, leadership, and sales & service culture development is recognized as leading edge by both national banks and community banks.
Dianne’s programs are designed to “close the gap” between the bank’s needs & employees’ skills. A philosophy of experiential learning and participant involvement in training led to the development of her “TELL-SHOW-DO” training method that is skill based rather than theory based. The training limits lecture discussions to a maximum of 7-9 minutes, relying on an active “hands on” approach by the participants. Before starting Performance Solutions in 1983, she held senior positions with Bank South Corporation, the Internal Revenue Service, and the John H. Harland Company, where she introduced the highly acclaimed Officer Call Program.
Upcoming Sessions
Session IV: Maintaining Superior Team Performance
November 9, 2010 - Fort Wayne
November 10, 2010 - Indianapolis
Session I: Managaing A Successful Branch
January 2011 - Fort Wayne & Indianapolis
Session II: Leading Sales & Service Excellence
April 2011 - Fort Wayne & Indianapolis
Fees & Location
The following fees include the program, materials, continental breakfast, lunch and refreshments:
Single Session Full Series
$225 IBA Member $850 IBA Member
$450 Non-Members $1700 NonMember
Location
Fort Wayne Marriott
305 E. Washington Center Road
Fort Wayne, IN 46825
The Agenda
8:30 a.m. Registration
9:00 a.m. Program begins
12:00 noon Lunch (included)
1:00 p.m. Program resumes
4:00 p.m. Program adjourns
Confirmation/Cancellation
Everyone who registers online will receive an e-mail confirmation after the registration is submitted. Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. Within two days prior, 50% of the fee is assessed. Refunds are not provided for cancellations or absences which occur on the day of the program. Substitutions are welcome at any time.
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