2010 TRAIN THE TRAINER UPDATE: PLANS, PROGRAMS, AND PROCESSES THAT WORK

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Program Overview
2010 Train the Trainer Update:  Plans, Programs and Processes That Work is a two-day workshop that focuses on methods, tools, and ways for ensuring training is valued and “results oriented.”  Now more than ever, our banks are required to educate, train and develop our employees.  This workshop will provide training tools that can be immediately implemented for the most critical and essentials skills.

Participants will learn how to develop an annual training plan as well as respond to the ever-changing regulatory environment.  A key focus in planning is the behind the scenes activities: setting up training plans for key positions, selection of methods and media, the impact of training room arrangement, and much more….

Participants will receive, review and enhance bank training program templates including, Orientation, Regulatory, Sales & Service, Wellness, and much more…..

Participants will learn how to train the “adult learner,” ensure the training transfer to the “real world,” refine training and facilitation skills, and evaluate training effectiveness using the “ADDIE” Model.

Participants learn to use a variety of proven   training methods and approaches to make training (including regulatory and compliance training) interactive, energized, “real world” and fun!

Participants will also receive valuable handouts, job aids, sample training programs and reference materials that can be immediately implemented  at the bank.

Seminar Topics
Day One
Structuring a Bank Training Program

• Building a Curriculum to Bridge the Performance Gaps
• Conducting Training Needs Assessments
• Training on a Shoestring Budget
• Gaining Senior Management’s Commitment

Dealing with Training Challenges

• Getting People to Attend
• Successful Trainers Who Wear Other Hats
• Scheduling Training Without Neglecting Customers

How to Train Bankers:  Adult Learning Styles

• Using Development Plans
• ADDIE:  Five-Step Adult Learning Process

Ensuring Regulatory Training is Conducted

• Proven Methods for Scheduling and Conducting Regulatory Training
• Four, Ready-to-Use, Required Frontline Regulatory Training Guides

How to Prepare Training Programs

• Writing a Lesson Plan
• Define Learning Objectives
• Selecting Training Methods
• Avoiding the Boring Power Point Presentation
• Avoiding the Snoozing Lectures
• Ways of Getting Participants Involved
• Simple Steps to Training Visuals and Aids

Day Two
Imitation is the Greatest Form of Flattery and the Cautions

• List of Proven Resources for Training Resources

How to Deliver Training Programs - Presentation Skills

• How to Speak Effectively in Front of a Group
• Presentation or Facilitation
• Top 10 Deadly Don’ts
• Top 10 Must Do’s
• “What If’s” - How to Handle Difficult Situations
• “Only Perfect Practice Makes Perfect” -  Vince Lombardi

“Bagels for Bankers”

• Leader’s Guides for twelve, 20-Minute Training Sessions

Training Recognition and Reward Ideas That Work

• Using Instant Rewards
• Importance of and How to Track Results -  The 4 Levels
• Measuring Training Results
• Benchmarking

Making Training “Stick”

• Follow Up After the Training - Refresher and Reinforcing Learning
• Measuring Results
• Effective Coaching to Improve Training Results

The “Gift”

Who Should Attend
Trainers and those responsible for developing and/or coordinating the bank’s training efforts.

Meet Your Presenter
Dianne Barton is the Founder & President of Performance Solutions, Inc., a training & consulting company that specializes in providing solutions to the key challenges facing community banks today in attracting, selling and servicing their customers.  Her expertise in customer service, leadership, and sales & service culture development is recognized as  leading edge by both national banks and community banks.  Her programs are designed to “close the gap” between the bank’s needs and employees’ skills.  Her philosophy of experiential learning and participant involvement in training led to the development of her “TELL-SHOW-DO” training method that  is skill-based rather than theory-based.
 
Before starting Performance Solutions in 1983, she held senior positions with Bank South Corp., the IRS and the John H. Harland Co., where she introduced the highly acclaimed Officer Call Program.

Hotel Accomodations
Hotel accommodations can made at the Jameson Inn, 3850 Eagle View Drive, Indianapolis, IN 46254, which is within walking distance to the IBA Training Center.  Room rates are $69.00 per night when you  mention you are attending an IBA event.  To make room reservations call 317-299-6165.

Fees
The following fees include the program, materials,continental breakfast, lunch and refreshments:

• $475 Member
• $950 Non-Member

The Agenda (Both Days)
8:30 a.m.     Registration
9:00 a.m.     Program begins
12:00 noon Lunch (included)
1:00 p.m.     Program resumes
4:00 p.m.     Program adjourns

Location
IBA Center for Professional Development
6925 Parkdale Place
Indianapolis, IN 46254

The IBA Center for Professional Development is located on the westside of Indianapolis just off of I-465. From I-465 take the 38th Street West Exit (Exit 17). When you exit go west on 38th street. Turn north/right onto Eagle Creek Parkway and then east/right onto Parkdale Place. Our address is 6925 Parkdale Place, Indianapolis, IN 46254. Click here for a map and a list of local hotels. Dress is business casual.

Confirmation/Cancellation
Everyone who registers online will receive an e-mail confirmation after the registration is submitted. Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. Within two days prior, 50% of the fee is assessed. Refunds are not provided for cancellations or absences which occur on the day of the program. Substitutions are welcome at any time.