Avoiding EFT and Check Losses

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Transaction accounts that were once only accessible by checks are now reached by substitute checks, remotely created checks, and a variety of ACH transactions that  originate from checks.  Dealing with consumer problems related to these payments requires diverse knowledge of consumer protection laws and payment systems.

This seminar focuses on the steps necessary to resolve consumer complaints and comply with federal consumer protection laws.  It focuses on the "pulse points" of several laws and regulations and extracts the information that contact personnel need to know. 

The information covered is essential to the resolution of consumer payment problems that are brought to your employees’ attention every day.  The program focuses on how to document and resolve the issues they present.

Ask your customer service representatives – we guarantee they would love to attend a single training session that addresses all these issues so they would not have to deal with piecemeal training.

Seminar Topics

• The “midnight deadline”
• Forged drawer’s signature
• Forged endorsement
• Missing endorsement
• Non-conforming endorsement
• Altered checks
• Drawer deceased or incompetent
• Encoding errors
• Stale or post dated items
• Items presented against insufficient funds
• Liability for wrongful dishonor
• Notice of large dollar returns
• Cashiers checks
• Substitute checks
• RCK checks
• POP checks
• ARC checks

In each case, the program addresses:

• Any documentation the customer should supply in support of the claim,
• Whether a claim must be in writing,
• Any time frames mandated by law or regulation for resolution
• Whether the risk of loss falls on the bank, the customer or a third party

Who Should Attend
This seminar is designed for personnel who have responsibility for resolving payment problems & obtaining the appropriate documentation from customers or third parties.  It is also helpful to compliance officers who may have to review actions taken in response to customer complaints.

About Your Presenter
Ken Golliher is a principal with Pegasus Educational Services, LLC, a training firm headquartered in Louisville, Kentucky.  He is an experienced banker with a unique ability to reduce complex legal concepts to plain English.  He has explained the "why" and "how" of regulations to thousands of financial institution personnel and examiners. 

Ken's banking career began in 1972 and includes serving   as a teller, commercial operations manager and as trust   department legal counsel in a state and a national bank.  For ten years he headed the education division of a regional consulting firm for financial institutions.  He has served on the faculty of the LSU Graduate School of Banking, the OTS' Level I Compliance School and the FDIC's Advanced Consumer Protection School for examiners.  He has presented seminars in more than 25 states and has served as an instructor at compliance schools sponsored by ten state bankers associations.  He is a customer of the Society for Applied Learning Technology. 

Fees
The following fees include the program, materials, continental breakfast, lunch and refreshments:

IBA Members 
$225 First Person 
$155 Additional Member from Same Institution

Non-Members
$450

Agenda
8:30 a.m.         Registration & Continental Breakfast
9:00 a.m.         Program Begins
12:00 Noon     Lunch (included)
1:00 p.m.         Program Resumes
4:00 p.m.         Program Adjourns

Location
IBA Center for Professional Development
6925 Parkdale Place
Indianapolis, IN 46254

The IBA Center for Professional Development is located on the westside of Indianapolis just off of I-465. From I-465 take the 38th Street West Exit (Exit 17). When you exit go west on 38th street. Turn north/right onto Eagle Creek Parkway and then east/right onto Parkdale Place. Our address is 6925 Parkdale Place, Indianapolis, IN 46254. Click here for a map and a list of local hotels. Dress is business casual.

Confirmation/Cancellation
Everyone who registers online will receive an e-mail confirmation after the registration is submitted. Within three or more business days prior to the day of an educational program, no cancellation charge will be assessed. Within two days prior, 50% of the fee is assessed. Refunds are not provided for cancellations or absences which occur on the day of the program. Substitutions are welcome at any time.