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To suggest a question for Insta-Poll, contact Laura Wilson at the IBA. Please note that Insta-Poll does not represent statistically accurate survey results. IBA members in search of specific information from peers are invited to enroll in IBA-member ListServes.
2010 Results
June 2010
Are professional visitors to your bank (e.g., examiners/auditors, vendors, nonbank-employed maintenance help) required to wear visitor tags or badges on premise? (85 responses)
41% Yes, always
8% Yes, under some circumstances
51% No
How would you rate the effectiveness of internal communications within your institution? (218 responses)
3% Extremely effective
7% Somewhat effective
15% Average
28% Below average in effectiveness
47% Ineffective
Does your institution have specific, written criteria for being named an officer? (71 responses)
41% Yes
59% No
0% No, but planning to implement within six months
How often does your institution update pay ranges? (34 responses)
41% Every year
3% Every two years
9% Every three years
47% Less frequently than every three years
May 2010
Does your institution open accounts online? (67 responses)
24% Yes
75% No
1% No, but planning to within six months
How would you rate your institution’s website? (54 responses)
25% Excellent
36% Good
29% Average
8% Below average
2% Poor
0% N/A – No website
Does your institution outsource IT audits? (62 responses)
63% Yes
37% No
When your institution receives a request for a change of address on a joint account, do you require one or both joint owners to sign for an address change? (83 responses)
92% We require only one to sign for a change of address at account level.
8% We require both to sign.
April 2010
Does your institution permit employees to “donate” vacation and/or personal days to other employees, for example if another employee is experiencing long-term illness? (67 responses)
9% Yes, may donate to any bank associate
0% Yes, with restrictions, e.g. may donate only within department
91% No
How are employees who carry pagers for ATM service calls compensated? (52 responses)
10% Per call
14% Flat fee (per day, week or other time period)
44% Combination
17% Other
15% N/A – Outsource ATM servicing
How does your institution recognize milestone employee anniversaries? (Check all that apply.) (135 responses)
9% Greeting card
30% Post on bank Intranet and/or newsletter
33% Tangible gift (e.g. pin or plaque)
10% Cash gift
8% Distribute news release
8% Other
2% None of the above
Does your institution’s computer system send automatic responses to e-mails from outside your organization for an employee who is out of the office? (87 responses)
73% Yes, response indicates that the employee is out of the office
0% Yes, the response indicates that the e-mail is being forwarded to another employee/department
5% Yes, other response
22% No automatic response
Which department in your institution has primary responsibility for SAFE Act registry? (27 responses)
30% Compliance
22% Human resources
37% Lending
11% Other
March 2010
Within your institution, if two employees marry, must one resign? (56 responses)
11% Yes
46% No
43% Not specifically addressed in bank policy
Does your institution employ contract investment representatives? (41 responses)
27% Yes
73% No
Does your institution offer a travel club? (49 responses)
18% Yes, to select customers based on age (e.g. over age 50 or 55)
2% Yes, to select customers based on other criteria
6% Yes, to all customers
74% No
Does your institution currently have a controller on staff? (51 responses)
76% Yes
24% No
0% No, but planning to within six months
February 2010
If a holiday falls on the regular day off of a frontline staff person, what are that employee’s options? (59 responses)
32% Take a floating holiday
10% Take the next business day off
5% May choose either of the above
53% Other
Does your institution have a non-compete agreement or policy in place? (38 responses)
29% Yes
71% No
0% No, but planning to implement one within six months
Does your institution fingerprint job candidates? (49 responses)
0% Yes, all
0% Yes, some
100% No
Does your institution sell savings bonds to non-customers? (39 responses)
77% Yes
23% No
January 2010
Does your institution’s disaster recovery plan address the H1N1 flu? (74 responses)
37% Yes
51% Not H1N1 specifically, but the plan does address the possibility of a severe pandemic influenza outbreak
12% No
0% N/A – No disaster recovery plan
Does your institution’s consumer loan underwriting criteria include a provision for making consumer loans to non-U.S. citizens? (26 responses)
23% Yes
77% No
0% No, but considering making a change within the next six months
Is your institution assisting with relief efforts for the Haiti earthquake victims? (44 responses)
16% Yes, collected donations
0% Yes, coordinated distribution of care packages
9% Yes, other form of support
5% Yes, combination of the above
70% No
How much does your institution charge for a dormant checking account of less than $100? (32 responses)
0% More than $5 monthly
22% $5 monthly
9% $4 monthly
25% $3 monthly
9% $2 monthly
13% $1 monthly
16% Less than $1 monthly
6% No charge
2009 Results
December 2009
Is your bank CEO actively involved in the day-to-day operations of the bank? (101 responses)
80% Yes, most of the time
6% Yes, about half of the time
6% Yes, less than half of the time
8% No, not at all
Does your institution utilize a call center? (104 responses)
45% Yes, in-bound calls only
6% Yes, out-bound calls only
4% Yes, both in-bound and out-bound calls
45% No, not at this time
Do you plan to take any vacation days between Dec. 21 and Dec. 31? (79 responses)
37% No
8% Yes, 1 day
21% Yes, 2 days
8% Yes, 3 days
26% Yes, 4 or more days
Who manages your institution’s whistleblower program? (49 responses)
14% Audit manager
10% Compliance officer
14% Human resources director
12% Other
20% N/A – third-party company manages whistleblower program
30% N/A – no whistleblower program
November 2009
Does your institution have a policy requiring employees to be out of the bank for at least five consecutive days? (98 responses)
66% Yes
33% No
1% No, but considering it
Does your institution have a dedicated compliance trainer? (58 responses)
9% Yes
52% No dedicated compliance trainer – this training conducted by compliance officer
3% No dedicated compliance trainer – this training conducted by director of training
24% No dedicated compliance trainer – this training conducted by other staff member
12% No – compliance training is outsourced
Who does your institution’s fraud/security officer report to? (50 responses)
14% Board of directors
54% President and/or CEO
6% Human resources director
24% Other
2% N/A – no fraud/security officer
Is your institution sponsoring or helping with a Thanksgiving food drive or other community activity to help feed people/families in need? (154 responses)
5% Yes, Thanksgiving event
90% No Thanksgiving event, but do assist with other food projects for the needy
5% No
When does your institution consider an Internet banking account inactive? (29 responses)
21% After one year or more of inactivity
17% After 180 days to one year of inactivity
34% After 90-179 days of inactivity
25% After 60-89 days of inactivity
3% Period less than 60 days
0% N/A – no Internet banking available
Does your institution have any ATMs that accept deposits? (70 responses)
31% Yes, all
49% Yes, some
20% No
Do your branch managers serve as officers of the bank? (53 responses)
53% Yes, all
36% Yes, some
11% No
What is your institution’s highest annual limit for employee tuition reimbursement? (32 responses)
16% $5,000 or more
13% $3,000 to $4,999
50% $1,000 to $2,999
5% Less than $1,000
16% No tuition reimbursement currently available
Does your institution permit the hiring of relatives of employees? (66 responses)
45% Yes, relatives may be hired
8% Yes, except for spouses, who may not be hired
44% Yes, under restricted circumstances (i.e. distant relatives; temporary or part-time positions; work in separate divisions)
3% No
September 2009
Does your institution utilize commercial loan applications? (27 responses)
48% Yes, consistently
26% Yes, sometimes
26% No
What percentage of your institution’s upper management workforce is female? (82 responses)
5% 75-100%
10% 50-74%
20% 25-49%
65% 0-24%
Does your institution offer in-house, fixed-rate mortgages? (43 responses)
56% Yes
44% No
Does your institution compare purchasers of repossessed vehicles to the OFAC list before completing the sale? (31 responses)
19% Yes
58% No
23% N/A – vehicles sold through third party
August 2009
Which of the following social networking options is your institution currently using or plan to use within the next six months? (Please check all that apply.) (61 responses)
16% Facebook
7% Twitter
3% LinkedIn
3% MySpace
0% Other
71% N/A – no social networking or plans to implement within six months
Within which department does your institution’s BSA officer work? (60 responses)
33% Compliance
0% Human resources
3% Information technology
3% Legal
25% Operations
7% Retail
3% Risk management
3% Security
15% Combination of one or more of the above
8% Other
Does your institution require employees who are provided with a work cell phone or an allowance for cell phone usage to publish the cell phone number on their business cards? (51 responses)
33% Yes
45% No
22% N/A – no cells phones or cell phone allowance provided
Are employees permitted to send or receive text messages in some area of bank premises? (45 responses)
49% Yes, all employees
22% Yes, some employees
29% No
July 2009
Does your institution offer an orientation program for new directors? (28 responses)
14% Yes
86% No
Does your bank offer referral incentives? (56 responses)
62% Yes, throughout the year
9% Yes, during limited time periods
29% No
Does your institution have a modified summer dress code? (72 responses)
31% Yes
64% No
5% N/A – No dress code
Does your institution offer a travel club? (52 responses)
25% Yes
75% No
Has your institution utilized a mystery shopper? (49 responses)
27% Yes, more than one year ago
8% Yes, 6-12 months ago
14% Yes, within the last 6 months
51% No
June 2009
Who has the authority to approve fee schedule changes? (51 responses)
18% Executive committee only
2% Board of directors
53% Management
27% Combination of the above
If your institution accepts the matricula consular as ID for account opening, is your institution also making ITIN loans? (23 responses)
17% Yes
26% No – accept deposits only
57% N/A – do not accept the matricula consular as ID for account opening
Do you pay your directors for attending the Mega Conference? (29 responses)
0%
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